FAQ's

General FAQ's

Are Dried Flowers ultra-long lasting?

If dried flowers are cared for correctly and provided they’re of good quality, dried flowers could last for several years.

Are Dried Flowers Value for Money?

By comparison to fresh flowers they may cost more at initial purchase, however dried flowers will always provide you that longevity in life and in turn that important cost saving to our pockets long term.

Are Dried Flowers Available for all seasons?

The beauty of having what you want all year around. You may arrange them yourselves, move them from one room to another or even add to your collection and bring out the creative in you.

Do Dried Flowers need Watering?

With a whole host of day to day chores to fulfill, the last thing many of us forget are those jobs that we mean to get around to and just don’t. Many of us have been there and experienced forgetting to water or cut our fresh flowers.

There is no watering, fertilizer or soil involved in the upkeep of dried flowers. Dried flowers just ask to be enjoyed!

Can Dried Flowers help in Carbon Footprint Reduction?

Unlike fresh flowers which are flown in from around the world in a timely fashion to the recipient to enjoy for the best part of 7 days, dried flowers don’t perish and therefore this brings us another step closer towards our ‘eco friendly’ drive.

Pricing FAQs

Do you offer discounts?

Yes, Dried Flowers & Decor offers discounts of up to 35% off on volume orders. Just click on our products to see our price breaks.

Do you have any special promotions?

We frequently offer special offers providing free gifts and surprise offers to our customers. To stay updated on our latest promotions, we recommend visiting Dried Flowers & Decor and signing up to our mailing list. Don't miss out on the exciting deals and surprises we have for you!

Can you beat my existing supplier's price?

We will absolutely try our best to see if we can support on price with volume requests. Please share your quote and we will see what we can do to assist you.

Ordering FAQ's

Is there a minimum order?

Yes, there is a minimum order value of £25 ex VAT to purchase on our website.

Do you have payment options?

Yes, we offer a variety of secure payment options to ensure a convenient shopping experience. You can choose to pay using major credit cards, debit cards, or popular online payment platforms such as PayPal. We prioritise the security of your transactions and provide a seamless checkout process.

Can I order dried flowers online?

Absolutely! Our website, Dried Flowers & Decor, allows you to conveniently browse and order a wide range of dried flowers, dried pampas grass, preserved foliage, and many other items online at wholesale prices. Simply explore our collection, select the items you desire, and proceed to checkout. We strive to provide a user-friendly online shopping experience for all your dried flower needs.

Can I order over the phone?

Currently, we only accept online orders through our website. Our online platform is designed to be intuitive and user-friendly, ensuring a smooth and hassle-free ordering process. If you need any assistance or have specific inquiries, our customer support team is readily available to help you via email or online chat.

Can I visit your site to select my order?

We are an online business and don’t have the facilities to accommodate site visits at time going.

Delivery FAQs

How much is delivery?

Currently, we ship to the UK & Northern Ireland and our rates are as follows:

Free Shipping on all orders over £150.00 ex VAT via DHL, excluding weekends and banks holiday

Standard Parcel Shipping | Delivery within 5-7 working days via DHL, excluding weekends and bank holidays: £4.95

Swift Shipping | Delivery within 3-4 working days via DHL, excluding weekends and bank holidays: £8.95

Express 48 hours Delivery via DHL (This is a 24 hr service, however we add an additional day incase of any courier delays) | Orders must be placed by 12 p.m, please add an additional day if placed after this time. Excluding weekends and bank holidays. *Scotland & Ireland +1 day: £13.95

We aim to dispatch all orders within 1 working day. If we don’t have
certain items in stock we will always make contact to advise and either offer an alternative similar product or agree on delivery for a future date. We pick and pack your lovely deliveries by hand and will always ensure that all products are secured prior to despatch.

How are my items packaged?

We take great care in packaging your items to ensure they arrive in excellent condition. Depending on the nature of the product, we utilise protective materials and secure packaging to safeguard the delicate nature of dried flowers and decor items. Our packaging is designed to provide both aesthetic appeal and protection during transit. We also do our very best to ensure packaging items are recyclable where possible.

How soon can I expect my order?

We understand the excitement of receiving your order promptly. The estimated delivery time will depend on your location and the shipping method chosen during checkout. We strive to process and dispatch orders as quickly as possible to ensure timely delivery.

Do you deliver on the weekends and bank holidays?

We primarily operate delivery services on weekdays, Monday through to Friday. We don’t provide delivery services on bank holidays. Upon request we can try and attempt to organise a Saturday delivery, however there is no guarantee as we are in the hands of the courier. Orders placed during weekends or bank holidays will be processed and dispatched on the next available working day.

Do you ship internationally?

Yes, we do offer international shipping. Please contact us to enquire if we can accommodate your request to ship overseas. Please note that international shipping times may vary depending on the destination and any customs procedures that need to be followed. All overseas shipments that carry any import duty would be payable by the customer.

Who do you ship with?

We partner with reputable shipping carriers (DHL, Fedex & Parcelforce) to ensure reliable and efficient delivery of your orders. The specific shipping carrier may vary depending on the destination and the shipping method chosen. We work with trusted providers to ensure your items are handled with care throughout the shipping process.

What happens if my delivery is late or there is a problem with my order?

We strive to provide a smooth and trouble-free shopping experience. In the rare event of delayed delivery or any issues with your order, please reach out to our customer support team via email (info@driedflowersdecor.co.uk). We will promptly investigate the matter and work towards a satisfactory resolution, ensuring your satisfaction with your purchase. Please bear in mind that we may not have an instant response for you as we will need some time to contact the courier to trace your parcel. We appreciate this can be frustrating when working to deadlines, however, we will always do our very best to support you.

Can I collect my order?

We can arrange for you to collect your parcel from our site with an agreed collection time. In order to do this, please send us a message prior to placing your order so that we can action it as a collection. Upon receipt of your order, if you have been charged for shipping we will refund the postage cost to you with the original payment method used at checkout. We are not open to the public and therefore visitors that turn up to our site without any pre-ordered items will be turned away.

Returns FAQ's

How do I return my order?

To initiate a return, please contact our customer support team through email (info@driedflowersdecor.co.uk). They will guide you through the return process and provide you with the necessary instructions and any required forms. We strive to make the return process as convenient as possible for you. We will not accept any returns that have been sent to us without any communication.

What's your return address?

Our return address will be provided to you by our customer support team once you initiate a return request. Please ensure that you follow the instructions provided to ensure your return is processed correctly and promptly.

Can I send back my order if I no longer require it?

Yes, we accept returns for orders that are no longer within 14 days of delivery. Please review our return policy for specific conditions. It's important to initiate the return process within the specified timeframe and ensure the items are in their original condition and packaging.

Can I exchange my items?

We currently do not offer direct exchanges. If you wish to exchange an item, we recommend initiating a return for the unwanted item and placing a new order for the desired item. Our customer support team can assist you with any questions or concerns you may have during this process.

My order arrived damaged. Can I request for replacement products?

We apologise for any inconvenience caused by the damaged items in your order. Please contact our customer support team immediately and provide them with details and any supporting evidence (such as photos) of the damage. We will assess the situation and work towards providing you with suitable replacements for the damaged items.

My order arrived damaged. Can I request a refund?

If your order arrived damaged and you prefer a refund instead of replacements, please reach out to our customer support team. They will guide you through the process and assist with the necessary steps to initiate a refund for the damaged items.

Will you refund my postage costs too?

In the case of a damaged or incorrect order, we will refund the full cost of the items, including any postage costs you incurred for the return. Our customer support team will provide further assistance and guide you through the refund process.

I have returned my order. When can I receive my refund?

Once we receive your returned items and verify their condition, we will process your refund as quickly as possible. The exact timeframe for receiving your refund may vary depending on factors such as your payment method and financial institution. We strive to process refunds promptly to ensure a smooth experience for our customers.

How long after receiving my order can I request a refund?

If you wish to request a refund for any reason, please contact our customer support team within the specified timeframe mentioned in our return policy. It's important to initiate the refund request within the designated period to ensure your request is processed accordingly.

Products FAQs

Can I see the products in person?

At the moment, we operate exclusively through our online platform and do not have a physical store. However, we strive to provide detailed product descriptions and high-quality images on our website to give you a clear understanding of the appearance and quality of our products. Please contact us if you require any further information.

Do you offer bespoke project orders?

Yes, we offer bespoke project orders for certain products pending the volume required. We would require the volume to exceed 50+ units. Please contact our customer support team to discuss your requirements.

How long do the products last?

Our dried flowers and decor items are carefully dried and preserved to ensure longevity. With proper care, they can last for an extended period, often several months or even years. Factors such as environmental conditions and handling practices can affect the lifespan of the products.

How do I take care of the products?

To maintain the quality and appearance of your dried flowers, it's important to handle them with care. Keep them away from direct sunlight, high humidity, and excessive moisture. For specific care instructions, please contact our customer support team.

How are the flowers dried and preserved?

Our flowers are carefully harvested at their peak, and then they undergo a drying and preservation process. The exact techniques used may vary depending on the flower type, but common methods include air-drying, silica gel drying and glycerin preservation. These methods help retain the natural appearance and shape of the flowers.

Can you order me something that's not on your website?

We strive to offer a wide selection of dried flowers on our website. However, if there's a specific item you're looking for and it's not available on our site, please contact our customer support team. They will do their best to assist you and explore possible options to fulfil your request.

Do you sell bouquets and ready-to-sell items?

Yes, we offer a variety of dried flower bouquets and ready-to-sell items on our website. These items are expertly arranged and ready for display or gifting. Simply browse our collection to find the perfect bouquet or pre-made arrangement that suits your needs.

Do dried flowers go mouldy?

Professionally dried and preserved flowers are less susceptible to mould compared to fresh flowers. However, it's essential to keep them in a dry environment and avoid exposure to excessive moisture. Regular inspection and maintenance can help prevent any mould formation and ensure the longevity of the dried flowers.

Do dried flowers still smell?

The natural scent of fresh flowers diminishes during the drying and preservation process. Dried flowers may have a more subtle fragrance, but it will not be as strong as fresh flowers. Some varieties may retain a light scent, while others may have no noticeable scent at all. You will often find that some preserved items will have a scent due to the preservation process.

My wedding is next year. When should I buy my dried flowers?

For weddings, we recommend purchasing dried flowers closer to your wedding date to ensure their optimal appearance and longevity. Dried flowers can retain their beauty for several months/ years. Please also bear in mind that we have a lot of seasonal products that will change and therefore something you may see today may not be available when you need it for your big day. Luckily, we have a vast variety to choose from and therefore you won’t be disappointed.

How many stems do I get in a bunch?

We specify either the bunch weight or the number of stems that we sell our products by. I’m afraid we can’t estimate for example how many stems are in a bunch of 100 grams of bunny tails. In some cases, if neither weight nor stem count are present, please use the image of the product as this is the actual bunch size.

How can I take care of my Preserved Flowers?

Preserved flowers are real flowers and plants that have been preserved using natural glycerine and dyes. This will help them to stay beautiful for many months. Tips to take care of them:

  • No Water Needed: Don’t put them in water or humid places.
  • Avoid Color Transfer: Our flowers have been preserved using natural dyes and are not colourfast. Keep away from clothes and furniture to prevent stains.
  • Be Mindful of Placement: Don’t place the vase on surfaces that stain easily.
  • Manage Humidity: Ideal humidity is under 70%. In high humidity, dry the stems with tissue. Changes in humidity can cause preserved flowers to leak and therefore we advise you to avoid rooms that are going to experience such changes.
  • Indoor Use Only: Keep at room temperature, away from heat sources like radiators.
  • Protect Color: Position away from direct sunlight.
  • Dust Off Gently: Use a hairdryer on cool setting from a distance to clean dust.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at info@driedflowersdecor.co.uk