FAQ's

Yes, Dried Flowers & Decor offers discounts of up to 35% off on volume orders. Just click on our products to see our price breaks.

We frequently offer special offers providing free gifts and surprise offers to our customers. To stay updated on our latest promotions, we recommend visiting Dried Flowers & Decor and signing up to our mailing list. Don't miss out on the exciting deals and surprises we have for you!

We will absolutely try our best to see if we can support on price with volume requests. Please share your quote and we will see what we can do to assist you.

We offer Free Shipping on orders over £150 ex VAT. All orders below this value are charged at £8.95 ex VAT for postage and packaging. There is a 48 hr express delivery option available for £14.95 ex VAT. Should you require a next day delivery service please contact us.

We take great care in packaging your items to ensure they arrive in excellent condition. Depending on the nature of the product, we utilise protective materials and secure packaging to safeguard the delicate nature of dried flowers and decor items. Our packaging is designed to provide both aesthetic appeal and protection during transit. We also do our very best to ensure packaging items are recyclable where possible.

We understand the excitement of receiving your order promptly. The estimated delivery time will depend on your location and the shipping method chosen during checkout. We strive to process and dispatch orders as quickly as possible to ensure timely delivery.

We primarily operate delivery services on weekdays, Monday through to Friday. We don’t provide delivery services on bank holidays. Upon request we can try and attempt to organise a Saturday delivery, however there is no guarantee as we are in the hands of the courier. Orders placed during weekends or bank holidays will be processed and dispatched on the next available working day.

Yes, we do offer international shipping. Please contact us to enquire if we can accommodate your request to ship overseas. Please note that international shipping times may vary depending on the destination and any customs procedures that need to be followed. All overseas shipments that carry any import duty would be payable by the customer.

We partner with reputable shipping carriers (DHL, Fedex & Parcelforce) to ensure reliable and efficient delivery of your orders. The specific shipping carrier may vary depending on the destination and the shipping method chosen. We work with trusted providers to ensure your items are handled with care throughout the shipping process.

We strive to provide a smooth and trouble-free shopping experience. In the rare event of delayed delivery or any issues with your order, please reach out to our customer support team via email (info@driedflowersdecor.co.uk). We will promptly investigate the matter and work towards a satisfactory resolution, ensuring your satisfaction with your purchase. Please bear in mind that we may not have an instant response for you as we will need some time to contact the courier to trace your parcel. We appreciate this can be frustrating when working to deadlines, however, we will always do our very best to support you.

We can arrange for you to collect your parcel from our site with an agreed collection time. In order to do this, please send us a message prior to placing your order so that we can action it as a collection. Upon receipt of your order, if you have been charged for shipping we will refund the postage cost to you with the original payment method used at checkout. We are not open to the public and therefore visitors that turn up to our site without any pre-ordered items will be turned away.

At the moment, we operate exclusively through our online platform and do not have a physical store. However, we strive to provide detailed product descriptions and high-quality images on our website to give you a clear understanding of the appearance and quality of our products. Please contact us if you require any further information.

Yes, we offer bespoke project orders for certain products pending the volume required. We would require the volume to exceed 50+ units. Please contact our customer support team to discuss your requirements.

Our dried flowers and decor items are carefully dried and preserved to ensure longevity. With proper care, they can last for an extended period, often several months or even years. Factors such as environmental conditions and handling practices can affect the lifespan of the products.

To maintain the quality and appearance of your dried flowers, it's important to handle them with care. Keep them away from direct sunlight, high humidity, and excessive moisture. For specific care instructions, please contact our customer support team.

Our flowers are carefully harvested at their peak, and then they undergo a drying and preservation process. The exact techniques used may vary depending on the flower type, but common methods include air-drying, silica gel drying and glycerin preservation. These methods help retain the natural appearance and shape of the flowers.

We strive to offer a wide selection of dried flowers on our website. However, if there's a specific item you're looking for and it's not available on our site, please contact our customer support team. They will do their best to assist you and explore possible options to fulfil your request.

Yes, we offer a variety of dried flower bouquets and ready-to-sell items on our website. These items are expertly arranged and ready for display or gifting. Simply browse our collection to find the perfect bouquet or pre-made arrangement that suits your needs.

Professionally dried and preserved flowers are less susceptible to mould compared to fresh flowers. However, it's essential to keep them in a dry environment and avoid exposure to excessive moisture. Regular inspection and maintenance can help prevent any mould formation and ensure the longevity of the dried flowers.

The natural scent of fresh flowers diminishes during the drying and preservation process. Dried flowers may have a more subtle fragrance, but it will not be as strong as fresh flowers. Some varieties may retain a light scent, while others may have no noticeable scent at all. You will often find that some preserved items will have a scent due to the preservation process.

For weddings, we recommend purchasing dried flowers closer to your wedding date to ensure their optimal appearance and longevity. Dried flowers can retain their beauty for several months/ years. Please also bear in mind that we have a lot of seasonal products that will change and therefore something you may see today may not be available when you need it for your big day. Luckily, we have a vast variety to choose from and therefore you won’t be disappointed.

We specify either the bunch weight or the number of stems that we sell our products by. I’m afraid we can’t estimate for example how many stems are in a bunch of 100 grams of bunny tails. In some cases, if neither weight nor stem count are present, please use the image of the product as this is the actual bunch size.

Preserved flowers are real flowers and plants that have been preserved using natural glycerine and dyes. This will help them to stay beautiful for many months. Tips to take care of them:

• No Water Needed: Don’t put them in water or humid places.
• Avoid Color Transfer: Our flowers have been preserved using natural dyes and are not colourfast. Keep away from clothes and furniture to prevent stains.
• Be Mindful of Placement: Don’t place the vase on surfaces that stain easily.
• Manage Humidity: Ideal humidity is under 70%. In high humidity, dry the stems with tissue. Changes in humidity can cause preserved flowers to leak and therefore we advise you to avoid rooms that are going to experience such changes.
• Indoor Use Only: Keep at room temperature, away from heat sources like radiators.
• Protect Color: Position away from direct sunlight.
• Dust Off Gently: Use a hairdryer on cool setting from a distance to clean dust.